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Privacy Policy

This Privacy Policy outlines how we handle and protect your personal information when you use our website. We take your privacy very seriously and are committed to protecting your personal information in compliance with the General Data Protection Regulation (GDPR) of the European Union.

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Responsible for the website “faededreality.com”

Faeded Reality GesbR,

consisting of Richard Baboun, Alexander Rosskopf, Dominik Dostal and Alexander Katikaridis

Wolfgang-Schmälzl-Gasse 18-20/8

1020 Wien

Österreich

E-Mail: faededreality@gmail.com

We collect information about you during the checkout process on our store.

What we collect and store

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed.
  • IP address and browser type.
  • Shipping address: we’ll ask you to enter you address so we can estimate the shipping costs before you place an order.

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number (optional), which will be used to populate the checkout for future orders.

We do not save your credit card information.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 7 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfil orders, process refunds and support you.

Payments

We accept payments through major credit cards, apple pay, google pay and direct bank transfers. When processing payments, only your entered data when checking out will be passed to these payment platforms, including information required to process or support the payment, such as the purchase total and billing information.

Online shop

Our website processes personal information such as inventory data (e.g. names, addresses, and contact information), and contract data (e.g. services used, names of contact persons, payment information) in order to fulfil our contractual obligations and services as stated in Art. 6 para. 1 lit b. DSGVO.

Creating a user account is optional, but will allow you to view your order history. During the registration process, mandatory information will be requested. User accounts are not made public and are not indexed by search engines. If you choose to cancel your user account, your data will be deleted, unless we need to retain it for commercial or tax reasons, as outlined in Art. 6 para. 1 lit. c DSGVO. It is your responsibility to save your data before the contract termination. We reserve the right to permanently delete all data stored during the contract period.

During registration, renewed registrations, and usage of our online services, we may collect and store the IP address and time of user actions for the purpose of safeguarding against misuse and other unauthorized use. This information will not be shared with third parties, unless it is necessary for us to pursue claims or if there is a legal obligation to do so pursuant to Art. 6 para. 1 lit. c DSGVO.

Information on personal data collection, use and storage when visiting our website

We collect and store personal data when you visit our website, faededreality.com and faededreality.com/shop. This data is automatically transmitted by the browser used on your device to our website’s server and temporarily stored in a log file. The collected information includes:

  • IP address of the requesting computer
  • Date and time of access
  • Name and URL of the accessed file
  • Referrer URL
  • Browser and operating system of your device
  • Name of your access provider

We process this data for the following purposes:

  • Ensuring a smooth connection to our website
  • Providing a comfortable browsing experience on our website
  • Evaluating system security and stability
  • Administrative purposes

The legal basis for processing this data is Art. 6 para. 1 p. 1 lit. f DSGVO. We have a legitimate interest in collecting this data for the aforementioned purposes and we do not use this data to draw conclusions about your personal identity. Additionally, we use cookies and analysis services, which are explained in detail in the following section: Use of cookies & consent management tool.

Our hosting provider is obliged to save the log files of the visitors for up to 6 months. The IP address of the visitor, the path visited and the Internet browser used are saved. 

This data must be stored so that the provider can provide it in the event of a police investigation.

The data will not be processed. 

The server automatically deletes log data if it is older than 6 months and the memory usage has reached a certain value. 

There is no other processing.

The data will not be passed on to third parties. 

Only our hosting provider and us have access to these log files.

The storage period of the log files is specified by our hosting provider: Hoststar (https://www.hoststar.at/) and we have no influence on it. If you have any further questions or complaints, please contact our hosting provider: Hoststar (support@hoststar.at).

Sharing of Personal Data

We prioritize the protection of your personal data and do not disclose it to third parties for any purposes, except as described below.

We may disclose your personal data to third parties only under the following circumstances:

• With your explicit consent in accordance with Article 6(1) sentence 1(a) of the DSGVO.

• When it is necessary for the establishment, exercise, or defence of legal claims under Article 6(1) sentence 1(f) of the DSGVO, and we have no reason to believe that your legitimate interests in not disclosing your data outweigh our need to disclose it.

• When there is a legal obligation to disclose the data pursuant to Article 6(1) sentence 1(c) of the DSGVO.

• When it is necessary for the performance of contractual relationships with you pursuant to Article 6(1) sentence 1(b) of the DSGVO and is legally permitted.

Information on Data Transfer to the US

Our website may contain tools from companies based in the US, such as YouTube. If you choose to activate these tools, your personal data may be transferred to the US servers of these companies. Please be aware that the US is not considered a safe third country under EU data protection laws. US companies are obligated to disclose personal data to security authorities without giving the data subject an opportunity to take legal action. As a result, it is possible that US authorities, such as intelligence services, may process, evaluate, and store your data on US servers for surveillance purposes. We do not have any control over these processing activities.

Plugins and Tools

YouTube with enhanced privacy

Videos from the YouTube website are included on this website, and it is operated by Google Ireland Limited (“Google”), located at Gordon House, Barrow Street, Dublin 4, Ireland.

We use YouTube in extended data protection mode, which according to YouTube, means that they do not store any information about visitors to this website until they watch the video. However, the extended data protection mode does not necessarily exclude the transfer of data to YouTube partners.

This establishes a connection between YouTube and the Google DoubleClick network, regardless of whether you are watching a video or not. Once you start a YouTube video on this website, a connection to the YouTube servers is made, and the YouTube server is informed of which of our pages you have visited.

If you are logged into your YouTube account, you enable YouTube to assign your surfing behaviour directly to your personal profile. You can prevent this by logging out of your YouTube account. YouTube may also save various cookies on your device or use comparable recognition technologies (e.g. device fingerprinting) after starting a video. This enables YouTube to receive information about visitors to this website.

This information is used to collect video statistics, improve usability, and prevent fraud attempts. If necessary, after starting a YouTube video, further data processing operations may be triggered over which we have no control. We use YouTube in the interest of an attractive presentation of our online offers, which represents a legitimate interest within the meaning of Art. 6 Para. 1 lit. f DSGVO.

If we request corresponding consent, the processing will take place exclusively on the basis of Article 6(1)(a) DSGVO and Article 25(1) TTDSG, insofar as the consent includes the storage of cookies or access to information on the user’s device (e.g. device fingerprinting) within the meaning of the TTDSG.

You can revoke your consent at any time in the cookie banner or on the beginning of this page (Change privacy settings / Privacy settings history / Revoke consents.

For more information about data protection on YouTube, please refer to their privacy policy at: https://policies.google.com/privacy?hl=de.

Your rights as a data subject:

Under applicable data protection laws, you have the following rights:

  • You have the right to request information about your personal data that we process in accordance with Art. 15 of the DSGVO. This includes information about the processing purposes, categories of personal data, categories of recipients to whom your data has been or will be disclosed, the planned storage period, the existence of a right to rectification, erasure, restriction of processing or objection, the existence of a right of complaint, the origin of your data if it was not collected by us, as well as the existence of automated decision-making, including profiling, and, if applicable, meaningful information about its details.
  • You have the right to demand the immediate correction of incorrect or completion of your personal data stored by us in accordance with Art. 16 of the DSGVO.
  • You have the right to request the erasure of your personal data stored by us in accordance with Art. 17 of the DSGVO, unless the processing is necessary for the exercise of the right to freedom of expression and information, for compliance with a legal obligation, for reasons of public interest or for the establishment, exercise or defense of legal claims.
  • You have the right to request the restriction of the processing of your personal data in accordance with Art. 18 of the DSGVO, insofar as the accuracy of the data is disputed by you, the processing is unlawful, but you object to its erasure and we no longer need the data, but you need it for the assertion, exercise or defense of legal claims or you have objected to the processing in accordance with Art. 21 of the DSGVO.
  • You have the right to receive your personal data that you have provided to us in a structured, common and machine-readable format or to request that it be transferred to another controller in accordance with Art. 20 of the DSGVO.
  • You have the right to revoke your consent to us at any time in accordance with Art. 7 (3) of the DSGVO. This has the consequence that we may no longer continue the data processing, which was based on this consent, for the future.
  • You have the right to lodge a complaint with a supervisory authority in accordance with Art. 77 of the DSGVO. As a rule, you can contact the supervisory authority of your usual place of residence or place of work or our company headquarters for this purpose.

Right to Object

If we process your personal data based on legitimate interests under Art. 6 (1) p. 1 lit. f DSGVO, you have the right to object to the processing of your personal data under Art. 21 DSGVO, provided that there are reasons arising from your particular situation or the objection is directed against direct advertising. In the latter case, you have a general right to object, which we will implement without specifying any particular situation.

If you wish to exercise your right to object, you can simply send an email to faededreality@gmail.com.

SSL/TLS Encryption

To ensure the security and protection of the transmission of confidential information, such as orders or inquiries you send to us, we use SSL/TLS encryption on this site. You can recognize an encrypted connection by the change of the browser address line from “http://” to “https://” and the lock symbol in your browser line. When SSL/TLS encryption is activated, any data you transmit to us is protected from being read by third parties.

Updates and revisions to this privacy policy

This privacy policy is effective as of March 2023.

As our website and services continue to evolve or as new legal or regulatory requirements arise, it may be necessary to update or revise this privacy policy. The latest version of this privacy policy will always be available and can be printed from the website at https://faededreality.com/privacy-policy/.

Use of cookies & consent management tool

To manage the cookies and related consents, we use the consent tool “Real Cookie Banner”. Details on how “Real Cookie Banner” works can be found at https://devowl.io/rcb/data-processing/.

Real Cookie Banner

The legal bases for the processing of personal data in this context are Art. 6 (1) lit. c DSGVO and Art. 6 (1) lit. f DSGVO. Our legitimate interest is the management of the cookies and similar technologies used and the related consents.

The provision of personal data is neither contractually required nor necessary for the conclusion of a contract. You are not obliged to provide the personal data. If you do not provide the personal data, we will not be able to manage your consents.

The duration of cookie consent is 365 days, you can change / revoke your settings anytime using the links at the beginning of this page (Change privacy settings/Privacy settings history/Revoke consents).

  • When you visit our website, we will provide you with information about the types of cookies we use and ask for your consent to use certain types of cookies. We will not load non-essential cookies until you have given your consent.
  • We use cookies on our website, which are small files that are automatically created by your browser and stored on your device (laptop, tablet, smartphone, etc.) when you visit our site. These cookies do not cause any harm to your device and do not contain viruses, Trojans or other malware.
  • The information stored in the cookie is related to the specific device used, but this does not allow us to directly identify you.
  • We use cookies to improve your user experience. Session cookies are used to recognize that you have already visited individual pages of our website, and they are automatically deleted after you leave our site. Temporary cookies are also used to optimize user-friendliness. They are stored on your device for a fixed period of time, and if you revisit our site to use our services, we can automatically recognize that you have already visited us and retrieve your previous entries and settings so that you do not have to enter them again.
  • We also use cookies to statistically record the use of our website and to evaluate it for the purpose of optimizing our offer for you. These cookies allow us to automatically recognize that you have already visited our site when you visit it again, and they are automatically deleted after a defined period of time.
  • We process the data collected through cookies to protect our legitimate interests and those of third parties in accordance with Art. 6 (1) p. 1 lit. f DSGVO.
  • Most browsers accept cookies automatically. However, you can configure your browser so that no cookies are stored on your device, or so that you receive a notice before a new cookie is created. Please note that if you completely deactivate cookies, you may not be able to use all the functions of our website.

Website Analysis Tools

This website uses functions of the web analysis service Statify, which complies with European data protection guidelines (DSGVO). It does not use cookies and does not store any personal data such as the IP address, only the views.